joya9 Terms and Conditions

By using the joya9 website and application, you are considered to have fully read, understood, and agreed to these terms and conditions. These terms form a legal agreement between joya9 and its users.

joya9 reserves the right to partially or fully change, amend, or cancel these terms at any time. Reasonable efforts will be made to notify users of important changes. The latest version will always be available on this page.

You must be at least 21 years old to use joya9 services. If incorrect information is provided during age verification, joya9 reserves the right to close the account and forfeit any deposited funds.

To learn more about joya9 as an organisation and an introduction to our services, read our About Us page.

2.1 Registration Requirements

To open an account on joya9, users must provide true, complete, and up-to-date personal information. Providing false information for name, date of birth, mobile number, or email address is strictly prohibited.

Each person may operate only one account. If multiple accounts belonging to the same person are detected, all related accounts will be suspended and any funds and bonuses held in them may be forfeited.

2.2 Password and Security

It is the user's sole responsibility to keep their account username and password completely confidential. Sharing login details with any third party is prohibited. If you suspect unauthorised access, contact joya9 support immediately.

joya9 uses SSL encryption technology to keep user data secure. However, joya9 is not responsible for the security of the user's own device or network.

2.3 Account Verification

joya9 may at any time request a national ID card, passport, or other government-issued document for identity verification. If the required documents are not provided in time, the withdrawal process may be put on hold. Some features become fully available only after verification is complete.

The minimum deposit amount on joya9 is ৳500. The minimum withdrawal amount is ৳800. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). No methods outside this list are accepted.

Approved withdrawal requests are generally processed within 5–30 minutes. However, joya9 reserves the right to take additional time during verification processes or in cases of unusual transactions.

Users may only withdraw to the payment account from which the deposit was made. Requests to transfer funds to a third-party account will not be accepted. joya9 may suspend or cancel any transaction suspected of money laundering or fraud, and reserves the right to notify the relevant authorities if necessary.

joya9 bonus offers are provided subject to specific terms. Winnings earned from a bonus cannot be withdrawn before the wagering requirement for that bonus has been met.

4.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to ৳8,000. The bonus amount must be wagered 10 times before it can be withdrawn. For example: a ৳1,000 deposit gives a ৳1,200 bonus, making the balance ৳2,200, with a wagering requirement of ৳1,200 × 10 = ৳12,000.

4.2 Other Promotions

• joya9 Weekly Reload Bonus: 30% bonus on deposit, up to ৳5,000, 15x wagering, minimum deposit ৳500. Available once per week on any deposit.
• joya9 Slot Festival Bonus: 50% bonus on deposit, up to ৳8,000, 20x wagering, minimum deposit ৳500. Available once per week when depositing for slot games.
• joya9 Cricket Fever: 40% bonus on deposit, up to ৳6,000, 18x wagering, minimum deposit ৳500. Available once per week when depositing to bet on cricket events.
• joya9 Birthday Special Gift: up to ৳1,500, 10x wagering. Verified members may claim this once during their birthday month each year.
• joya9 Refer a Friend Reward: up to ৳2,000, 12x wagering. The referring member receives this reward each time a new friend successfully registers and becomes active.

4.3 Bonus Misuse

If misuse of the bonus system is detected — such as claiming bonuses through multiple accounts or unusual betting patterns — joya9 reserves the right to cancel the related bonuses and winnings. Detailed terms for each bonus offer can be found on the relevant promotion page.

The joya9 VIP program has three tiers: Bronze, Silver, and Gold. Each tier provides cashback at a set rate on the weekly net loss.

• Bronze: up to 0.5% weekly cashback.
• Silver: up to 1.0% weekly cashback.
• Gold: up to 1.5% weekly cashback.

Weekly cashback is calculated on the net loss, which is total losses minus total winnings for the week. For example: if a Silver member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 1.0% = ৳200.

VIP tier upgrades are based on the user's overall activity and contribution. joya9 evaluates VIP status using criteria beyond specific turnover thresholds.

6.1 Fair Play

All game outcomes on the joya9 platform are completely random and independent. Attempting to influence any game result, exploiting software errors, or using any automated betting tool is strictly prohibited.

6.2 Technical Errors

joya9 reserves the right to void game rounds affected by server outages, network issues, or software errors. In such cases, the original stake for the relevant bet will be returned.

6.3 Sports Betting

In sports betting, if an event is cancelled, the related bet will be considered void and the stake will be returned. In the event of a dispute over any result, joya9's decision is final. If a user is suspected of involvement in match-fixing or any other illegal activity, their account will be closed immediately.

joya9 has a separate policy covering the collection, storage, and use of users' personal data. Full details on how data is collected, how it is used, and under what conditions it may be shared with third parties are available on our Privacy Policy page.

By creating an account on joya9, the user is considered to have accepted the Privacy Policy. Requests to update or delete personal data can be made through our support channels.

joya9 believes that gambling is a form of entertainment, not a way to solve problems. We provide various tools to protect users, such as deposit limits, temporary breaks, and self-exclusion. To learn more about these features, read our Responsible Gaming guidelines.

joya9 does not allow anyone under the age of 21 to use the platform. If an underage user is identified, their account will be closed immediately and deposited funds may be returned or forfeited.

If you are experiencing financial or mental health difficulties due to gambling, please contact our support team. joya9 provides 24/7 live chat and email support in Bengali and English.

joya9 reserves the right to suspend or permanently close an account without prior notice for any of the reasons listed below:

• Providing false or misleading information during registration.
• Operating multiple accounts.
• Misusing the bonus system or attempting to manipulate it.
• Attempting unauthorised access to another user's account.
• Money laundering or suspicious financial activity.
• Harassment or illegal activity directed at joya9.
• At the user's own request.

If an account is closed for a legitimate reason, any withdrawable balance will be returned. However, in cases of terms violations, related bonuses and winnings may be forfeited.

joya9 aims to provide a reliable and uninterrupted service on its platform. However, joya9 will not be held responsible in the following situations:

• Loss caused by internet disconnection or network issues.
• Problems with the user's own device or software.
• Loss caused by the user's own incorrect information or negligence.
• Delays or failures related to third-party services (payment gateways, game providers).
• Natural disasters, cyberattacks, or other causes beyond our control.

joya9 always works to maintain overall service quality. Please contact our support team for any issues.

All content on the joya9 website and app — including logos, graphics, text, software, and other elements — is protected under the intellectual property rights of joya9 or the relevant third parties. Copying, distributing, or commercially using any content without prior written permission from joya9 is prohibited.

The games on the joya9 platform are operated under the intellectual property rights of the respective game developers. Reproducing the content of these games is strictly prohibited.

If a dispute arises between joya9 and a user, the first step will be to seek a resolution through the support team. joya9 provides 24/7 support in Bengali and English via live chat and email.

If a resolution is not reached through support, a formal complaint may be submitted. joya9 is committed to reviewing all complaints in a timely manner. Both parties are expected to communicate respectfully throughout the complaints process.

For answers to common questions and explanations of our rules, visit our FAQ page.

joya9 may update these terms and conditions when necessary. Users will be notified through the platform before any important changes take effect. Continuing to use the platform after changes means the new terms have been accepted.

The date shown at the top of this page indicates the date of the most recent update. Previous versions of the terms are not retained.

If you have any questions or comments about these terms and conditions, please contact the joya9 support team:

• Live Chat: direct support available 24/7.
• Email: [email protected]
• Language support: Bengali and English.

Our support team is always ready to respond to any question quickly and effectively.