joya9 VIP — Make every week count with weekly cashback
By playing regularly at joya9, you automatically become part of the VIP program. From Bronze to Gold — three tiers where you can earn cashback on your weekly net loss.
Three VIP Tiers — each with its own benefits
The joya9 VIP program has three tiers — Bronze, Silver and Gold. Each tier has a different weekly cashback rate. The more active you stay, the better your chances of reaching a higher tier.
New members usually start at this tier. You can earn up to 0.5% cashback on your weekly net loss.
By staying consistently active and playing regularly, you can move up from Bronze to Silver. The cashback rate doubles at this tier.
Gold tier is reached through sustained, high-level activity over time. This tier carries the highest cashback rate.
How Cashback Works
Cashback is calculated on your net loss for the week — that is, your total losses minus your total winnings for that week. A cashback percentage based on your VIP tier is then applied to this net loss amount.
If your net cashback for the week is zero or negative — meaning you are in profit — no cashback applies for that week. This is a protection benefit, not a reward for winning.
Example (Silver member):
Net loss for the week: ৳20,000
Cashback rate: 1.0%
Cashback received: ৳20,000 × 1.0% = ৳200
This is the maximum weekly cashback for the Silver tier.
How to Move Up
Tier progression in the joya9 VIP program depends on your overall activity — how regularly you play and how consistently you stay active. There is no specific turnover target to memorise; consistent participation is what matters.
Starting at Bronze
From the moment you open your account, you are at the Bronze tier. You can earn cashback on your net loss from the very first week.
Moving Up to Silver
By staying consistently active and playing regularly, you can reach Silver. The cashback rate rises to 1.0% at this tier.
Gold — The Top Tier
Sustained, high-level participation over a long period can get you to Gold tier, where you earn the maximum cashback of 1.5%.
Slots, live casino or sports betting — playing in any section contributes to your VIP progress. For example, playing regularly in the Slots section can also help you advance through VIP tiers.
Extra Benefits for VIP Members
Beyond cashback, joya9 VIP members receive several additional benefits. These are not directly tied to deposits or withdrawals — they make the overall experience smoother and more comfortable.
Higher-tier VIP members receive priority service. Live chat responses are faster, and email issues are resolved in comparatively less time. The support team is available in Bengali and English, seven days a week, twenty-four hours a day.
On top of that, new games are added regularly to the joya9 Casino section, and selected VIP members are notified about certain promotions in advance. These benefits are automatic — no separate application is needed.
VIP members also get priority on payments. Withdrawal requests via bKash, Nagad, Rocket or Upay are typically processed within 5–30 minutes.
Fast Withdrawals
VIP members' withdrawal requests are processed on a priority basis within 5–30 minutes.
Exclusive Promotion Access
Selected VIP members get advance notice of additional offers beyond the standard promotions.
Priority Support
Higher-tier members receive comparatively faster responses via live chat and email.
Higher Cashback Rate
The higher your tier, the higher the cashback rate on your weekly net loss — up to 1.5% at Gold.
Join joya9 VIP and earn cashback every week
120% bonus on your first deposit, up to ৳8,000 — plus weekly cashback when you join the VIP program.
Login to joya9Cashback is not a reason to play more
The cashback benefit in joya9 VIP is a token of appreciation for regular players. However, it is important to remember that chasing cashback by placing more bets or trying to recover losses is never the right approach.
Gaming is for enjoyment — not as a guaranteed way to make money. Set a budget and stick to it. Cashback should not be a reason to stretch that budget.
For more information, read our responsible gaming guide, which contains helpful information on setting your own limits and managing your gaming habits.
Decide in advance how long you will play each day and stick to that decision.
Only deposit what you can afford to lose — do not increase your budget in hopes of earning cashback.
If you find it hard to control your gaming, contact us via 24/7 live chat or email.
Other Offers Alongside VIP
At joya9, alongside the VIP cashback, new members get a 120% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 adds ৳1,200 in bonus, bringing the balance to ৳2,200 — and the wagering on the bonus will be ৳1,200 × 10 = ৳12,000.
Weekly promotions are also available — such as the joya9 Slots Festival Bonus (up to 50%, maximum ৳8,000) and joya9 Cricket Fever (up to 40%, maximum ৳6,000). This offer is especially relevant in the Cricket Betting section.
Payment Methods
Minimum deposit: ৳500 (all methods)
Minimum withdrawal: ৳800
Withdrawal time: 5–30 minutes
Terms and Conditions for the VIP Program
Full details on VIP cashback, tier change conditions and the overall program rules can be found on joya9's Terms and Conditions page. For any queries, contact the support team in Bengali.
Only members aged 21+ may participate in the joya9 VIP program.