joya9 Privacy Policy

Information You Provide Directly

When you create an account on joya9, make a deposit, or contact our support team, we collect the information you provide:

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address
• Residential address
• Payment details, such as your bKash, Nagad, Rocket, or Upay account number
• Username and password chosen during account creation (passwords are stored in encrypted form)

Without this information, we are unable to create your account or process transactions.

Automatically Collected Information

When you use the joya9 website or app, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system details
• Login time and session information
• Logs of which pages you visited, how long you stayed, and where you clicked
• Cookie and local storage data

Cookie Policy

joya9 uses cookies to improve your browsing experience and maintain the security of our services. Cookies allow us to keep your login session active, remember your preferred language, and prevent fraud.

You can disable cookies through your browser settings, but doing so may limit some functionality on the site.

Core Service Operations

We use your information primarily for the following purposes:

1. To create and manage your account and ensure secure access through joya9 Login
2. To process deposit and withdrawal transactions
3. To apply bonuses and promotional offers where applicable
4. To verify your age and confirm that the user is 21 years old or above
5. To protect transaction history and account security

Customer Support and Communication

Using your mobile number and email address, we:

• Send OTPs and security notifications
• Provide transaction confirmations and receipts
• Respond to support requests via live chat or email
• Inform you of important service changes

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. For any questions, you may find answers on our FAQ page.

Fraud Prevention and Security

joya9 uses your information to prevent unauthorised access to accounts, money laundering, and other fraudulent activities. Identity verification is an important step, as each account is linked to a single user.

Service Improvement and Analytics

By analysing usage patterns, we improve site performance, identify technical issues, and plan new features. Personal information is not directly exposed in this analysis — aggregate statistics are used instead.

Data Sharing Policy

joya9 never sells your personal information or passes it to third parties for commercial purposes. However, limited sharing may occur in specific cases:

• Payment processors: Financial service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information needed to complete transactions.
• Game providers: Technical information is shared with the relevant studio or provider to manage your gaming session.
• Technology infrastructure: Server hosting, cybersecurity, and analytics service providers process data under contract.

Legal Obligations

If joya9 is legally required to disclose information under applicable law in Bangladesh or by order of a competent court, it is obliged to comply. In such situations, every effort will be made to notify you in advance where possible.

Third-Party Responsibilities

All third parties we work with are contractually required to maintain data confidentiality. They may only use the information for the purpose for which it was shared.

Technical Security Measures

joya9 uses industry-standard technology to protect your data:

• SSL encryption — all communication between your browser and our servers is encrypted
• Password hashing — your password is never stored in plain text
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-step verification (OTP at account login)

Administrative Security

Only authorised staff can access your information, and only when needed for a specific purpose. All staff receive data privacy training and are bound by confidentiality agreements.

Response to Data Breaches

If a data security breach occurs that affects your information, joya9 will notify you as quickly as possible and take the necessary steps to minimise any harm.

Viewing and Correcting Your Information

You have the right to view the information stored in your joya9 account and to correct it if needed. Many details can be updated directly from account settings. For changes to identity verification information, please contact our support team.

Opting Out of Marketing Communications

If you no longer wish to receive promotional messages, you can turn off those notifications at any time from your account settings. Security and transaction notifications cannot be turned off, as they are an essential part of the service.

Closing Your Account and Deleting Your Data

You may close your joya9 account at any time. Even after closure, we retain certain records for a set period due to legal and financial obligations. To request deletion of your data, contact our support team directly.

As part of responsible gaming, we also offer self-exclusion and limit-setting options. For more details, read our Responsible Gaming guidelines.

Data for Active Accounts

We retain all necessary information for as long as your account remains active. During this period, your transaction history, gaming records, and contact details are stored securely.

Retention After Account Closure

After an account is closed, some information is retained for the following reasons:

• Financial transaction records — for legal and tax requirements
• Identity verification data — for fraud prevention
• Support service history — for dispute resolution

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

Registration Under 21 is Prohibited

All joya9 services are for individuals aged 21 and above only. Age verification is mandatory at registration. If someone registers using false information, their account will be cancelled and any deposited funds may be withheld.

If we become aware that a minor is using our services, that account will be closed immediately and any collected information will be deleted.

Update Process

joya9 may update this privacy policy as needed. Any changes will be published on this page and the date at the top of the page will be updated. For significant changes, a notification will be sent to your registered email or mobile number.

Using the Service After Changes

Continuing to use joya9's services after an updated policy is published means you are accepting the new policy. If you object to the new policy, stop using the service and contact our support team.

For Privacy-Related Questions

If you have any questions about this privacy policy or your personal information, please get in touch:

• Live Chat — directly through the website (active 24/7)
• Email: [email protected]

Our team responds in both Bengali and English. To learn more about our platform and its services, visit our About Us page.